Frequently Asked Questions
Everything you need to know about your beauty and grooming journey.
Are the products suitable for all skin types?
Yes, our formulations are designed to be inclusive; however, we always recommend checking the specific product description or performing a patch test if you have hyper-sensitive skin.
How can I track my order?
Once your order is dispatched, you will receive a tracking link via email and SMS to monitor your package in real-time.
What is your return policy?
We offer a 7-day return policy for products that are damaged during transit or if the wrong item was delivered. Items must be unopened and in their original packaging.
Are Mridul Madhok Store products paraben and sulfate-free?
We prioritize clean beauty. Most of our range is formulated without harsh chemicals like parabens and sulfates to ensure the best care for your skin and hair.
What payment methods do you accept?
We accept all major credit/debit cards, UPI, Net Banking, and offer Cash on Delivery (COD) for most pin codes across India.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days for metropolitan cities and 5-7 business days for the rest of India.